Tags feedback

Your manager wants to know who your primary persona is. The best feedback survey to use is:

Below is the answer and explanation for your manager wants to know who your primary persona is. The best feedback survey to use is: Your manager wants to know who your primary persona is. The best feedback survey to use is: Net promoter score. Custom feedback survey. ✅

All of following are appropriate ways you can encourage folks to fill out your feedback surveys EXCEPT:

Below is the answer and explanation for all of following are appropriate ways you can encourage folks to fill out your feedback surveys except: All of following are appropriate ways you can encourage folks to fill out your feedback surveys except: Offer incentives like a five dollar gift card. Keep your surveys sho...

Which of the following is NOT a step when establishing listening posts?

Below is the answer and explanation for which of the following is not a step when establishing listening posts? Which of the following is not a step when establishing listening posts? Define your customer journey. Align survey methods and goals. Collect feedback.

A help desk does all of the following EXCEPT:

Below is the answer and explanation for a help desk does all of the following except: A help desk does all of the following except: Streamline intake. Provide feedback. ✅ Improve experiences with reporting. Triage customer issues. ...

How often should you edit your knowledge base articles?

Below is the answer and explanation for how often should you edit your knowledge base articles? How often should you edit your knowledge base articles? Any time you get negative feedback on an article. Monthly. Whenever products or service change pertaining to the article. ✅

If you still don’t know the type of information your team or stakeholders value, what should you do?

Below is the answer and explanation for if you still don’t know the type of information your team or stakeholders value, what should you do? If you still don’t know the type of information your team or stakeholders value, what should you do? Ask them to provide feedback. ✅ Rely on what the...

Fill in the blank: A positive feedback loop describes the process of __________.

Below is the answer and explanation for fill in the blank: a positive feedback loop describes the process of. Fill in the blank: a positive feedback loop describes the process of. An organization listening to complaints or grievances to improve its products or customer service. Visualizing the momentum gained b...

You asked your colleague to provide feedback on a blog post you recently wrote. When they sent you their feedback, they made edits directly in the doc. Is this a best practice for a content editing process?

Below is the answer and explanation for you asked your colleague to provide feedback on a blog post you recently wrote. When they sent you their feedback, they made edits directly in the doc. Is this a best practice for a content editing process? You asked your colleague to provide feedback on a blog post you recently wrote. When they sent you their feedback, they ma...